This Refund & Returns Policy applies to all orders placed with Big Bang Crackers through www.bigbangcrackers.com, our Android app, or by phone/WhatsApp. Because fireworks are hazardous, regulated and seasonal goods, our returns process is necessarily strict — please read this policy before ordering.

1. Order cancellation

• Before dispatch: you may cancel your order any time before it is dispatched from Sivakasi. Eligible cancellations receive a full refund to the original payment method.
• After dispatch: once the consignment has left with the delivery or transport partner, the order cannot be cancelled.

2. No general returns

For safety and regulatory reasons, fireworks once delivered or picked up cannot be returned or exchanged. We therefore do not offer change-of-mind returns.

3. Damage, shortage or wrong-item claims

We will make it right if something is genuinely wrong with your order:

• Record a clear, continuous unboxing video starting before the outer packing is opened. This is mandatory for all claims.
• Report the issue within 48 hours of delivery or transport pickup, with your order number, the video and photographs of the affected items.
• Verified claims are resolved by replacement of the affected items (where stock permits) or a refund of their value — at our discretion.

Claims without a valid unboxing video, or reported after the stated window, cannot be accepted.

4. What is not eligible

Refunds or returns will not be provided for:

• Change of mind after delivery or pickup.
• Products that have been opened, used, or partially used (other than verified defects).
• Damage caused by mishandling, improper storage, or unsafe use after delivery or pickup.
• Failure to collect a transport-pickup consignment from the carrier within the carrier's holding period.
• Incorrect or incomplete delivery details provided by you.
• Delays caused by transport carriers or events beyond our control.

5. How refunds are processed

• All eligible refunds are issued to the original payment method. As we accept online payments only, refunds go to the same UPI ID, bank account or payment source.
• Approved refunds are typically initiated within a few working days of approval; the time for the amount to reflect depends on your bank or payment provider.
• We do not provide cash refunds.

6. Order not received

If your order has not arrived within the expected timeline, contact us at bigbangcrackers7@gmail.com / +91 98940 47372 with your order details. We will check the status with our delivery or transport partner and assist you.

7. How to contact us

To cancel an order, raise a claim, or ask about a refund, reach us at:

Email: bigbangcrackers7@gmail.com

Phone: +91 98940 47372

Please keep your order number ready. For damage or shortage claims, have your unboxing video and photographs available.

8. Changes to this policy

We may update this Refund & Returns Policy from time to time. The “Last updated” date above reflects the latest version.